This website (the "Site") is owned and operated by Reynolds Pools ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from Reynolds Pools.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on the use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

Service Limitations

Pool equipment, surfaces, and components vary in age, condition, and prior maintenance history. While we take every precaution to perform quality work, Reynolds Pools cannot and will not be held responsible for pre-existing damage, wear, deterioration, or failure of aging equipment, plaster, tile, or other pool surfaces discovered during or after service. Some repairs may reveal additional underlying issues that were not visible prior to beginning work.

Equipment & Parts

When repairs or installations require parts or equipment, Reynolds Pools will make reasonable efforts to source quality, manufacturer-recommended components. Warranties on parts and equipment are subject to the manufacturer's terms, not Reynolds Pools. Labor warranties, if applicable, will be communicated at the time of service.

Chemical Balancing

Pool chemistry is affected by many factors including weather, usage, and water source. Reynolds Pools will balance chemicals according to industry standards during each service visit, but we cannot guarantee water conditions between visits and are not responsible for damage caused by factors outside our control.

Access & Safety

Customers are responsible for providing safe, clear access to the pool and equipment areas. Reynolds Pools reserves the right to decline or discontinue service if conditions are deemed unsafe, unsanitary, or if access is obstructed.

Intellectual Property Rights
Our Limited License to You

This Site and all the materials available on the Site are the property of Reynolds Pools and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

Your License to Us

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

Payment

Payment is due upon completion of service unless other arrangements have been made in writing. Recurring service customers agree to pay according to the billing schedule established at the time of enrollment. Unpaid balances may result in suspension of service.

Cancellation

Customers may cancel recurring services with written notice. Reynolds Pools reserves the right to discontinue service at any time with reasonable notice.

Disclaimers

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless Reynolds Pools, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

Registration & Passwords

To access certain features of the Site, you may be required to register and create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account.

If you suspect unauthorized use of your account, notify us immediately at [email protected]. We are not liable for any loss or damage arising from your failure to comply with this obligation.

Termination

We reserve the right to terminate or suspend your access to the Site, without notice, if we determine that you have violated these Terms of Service or engaged in conduct that we deem inappropriate or unlawful. Upon termination, you must cease all use of the Site and any content obtained from it.

Limitation of Liability

Reynolds Pools' liability for any claim arising from services provided shall not exceed the amount paid for the specific service in question. Reynolds Pools is not liable for incidental, consequential, or indirect damages.

Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Arizona. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.


SMS Messaging Terms & Compliance

1. Program Description

This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with Reynolds Pools through our website or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions

You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information

If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to [email protected] or call 480-645-4686 during business hours.

4. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates

Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers

Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction

You must be 18 years or older to participate in our SMS program.


See our privacy policy.